Payment FAQs
What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at Rosegal.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Knoron cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.

After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at our Ticket System as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit Knoron.de and log into your customer account to check the order status at any time. If Knoron has received payment, the order status will show “Processing”.

Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via Ticket System.

Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
We accept credit card, PayPal, etc, as the payment methods.

Credit Card. including Visa, MasterCard, JCB, Discover and Diners.
PayPal. The most convenient payment method in the world.
Debit Card. including Visa, MasterCard, Visa Electron.
Amazon Pay

Shipping FAQs
When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

Do you ship to my country and what are the shipping rates?
We ship worldwide. and no need to pay a shipping rate FREE Shipping.

If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. Knoron do not add taxes, VAT, duty, or any other hidden charges.

If my items are detained by Customs, who is responsible for clearance of the items?
If the items are detained by Customs, the buyer is responsible for clearance of the items.

After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days.

After Sales FAQs
How can I return purchased items to Knoron?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service at Ticket System , please provide us with the following information:

The original order number

The reason for the exchange

Photographs clearly showing the problem with the item

Details of the requested replacement item: the item number, the name and color

Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

Under which circumstances would an item be able to be exchanged or returned?
At Knoron, we pride ourselves in the quality and fit of our clothes and Pet products.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Shipment Issues:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.